We always try to be as clear as possible about how we process your personal information. Still have questions about how we treat your information after reading this policy?
Welcome to contact us!
Responsibilities in the company
Smedbo AB, org.nr 556200-2252 is responsible for the personal data you leave to us.
Types of personal data collected
We may collect different types of personal data about you when you order our products or catalogues, visits our web sites, contacts our customer service, engage in one of our events or at any other contact points between you and our company.
Example of personal data types:
Contact information such as address, e-mail and phone number
Information connected to your purchase such as order number and product
Selected products and services
Location data such as country and region of, for example your computer, mobile phone or tablet
Issue related communication such as the personal data you have shared when contacting our customer service-
Why do we use your personal data and for how long are we saving it
Purpose and legal basis
The personal information we have collected about you is used for different purposes. In this section, we explain why we use your personal data, provide examples of treatments that we perform to fulfill the purpose and the legal basis upon which we base your treatment.
In general, we save your data as long as the information is necessary to meet the purposes we collected your data for. The data may also be saved for the time required by applicable law. For us it is important that you know how long we retain your personal information. The table below explains how long your data is saved.
The purpose of why we treat your data:
To be able to administrate your order:
Exampel:We deliver your product or service (including communicating regarding your delivery).
We administer and communicate with you in the event of a complaint and warranty matter relating to your purchase.
Legal basis:The purchase agreement we have concluded with you.
To market us and our products and services
Exampel: We send direct marketing via email, social media or other similar digital channels and mail. We conduct general campaigns or send general offers and invitations to events.
Legal basis: Our legitimate interest in being able to market our company and our products and services.
Remember, you are always entitled to object to our direct marketing. If you do not want to object to our marketing entirely, you can always choose which channel you want to receive our promotion.
To conduct and administer participation in competitions and events
Exampel: We communicate with you who participate in our competitions when it is necessary for carrying through the competition. We choose winners and convey prizes that apply to the competition. We communicate with you before and after an event. In these cases, we can send confirmation of notifications, information about the event and questions or evaluations.
Legal basis: Our legitimate interest in being able to implement and administer our competitions and events.
To manage customer service issues
Exampel: We communicate with you and answer your questions via phone or digital channels. We investigate your complaints and support cases, as for example technical support.
Legal basis: Our and your legitimate interest in managing your customer service.
To meet the requirements of legal obligations
Exampel: We may have to process your personal information to comply with legal obligations, as required by laws, judgments or government decisions. The requirements may apply to our product liability or our product safety. In these cases, we may need to provide general communications and information or specific information to you about product alarms and product recalls. The requirements may also apply to our obligations under the accounting act or the money laundering act.
Laglig grund: To comply with legal obligations.
To evaluate, develop and improve our services, products and systems
Exampel: We make our services more user-friendly. We allow you and other customers to influence our product range, such as through customer and market research.
Legal basis: Our legitimate interest in being able to evaluate, develop and improve our services, products and systems to make us better, more resource efficient and secure. In addition, we want to make it easier for you to use our services, products and systems.
To prevent abuse of a service or to prevent and investigate crimes against the company
Exampel: We investigate and prevent fraud or other offenses. We take steps to prevent spam, phishing, harassment, unauthorized login to user accounts, or other actions prohibited by our Terms of Service. We take steps to protect and improve our IT environment from attacks and intrusion.
Legal basis: Our and your legitimate interest in being able to provide / use safe products and investigate suspected crimes
This is how long we save your data: name, address, email address and phone number, order number and selected product, specified customer choice regarding products and services, location information as above, and case-related correspondence are saved for a period of 5 years.
How do we provide your information to other parties
Sometimes we will need to provide your information to other parties. This may be when we hire other companies to help us with our deliveries, IT systems or personal data storage (cloud services). These companies are only allowed to process your personal information according to our instructions.
We may also disclose your personal information to other companies that will be independently responsible for processing your personal information. We disclose your personal information to the following companies that are independent personally responsible:
• Other companies in our business group
Remember your rights!
When we process your personal data, you have certain rights. Here is a review of what these rights are, what they mean and how you exercise them.
Your right to access:
We strive to be open about how we process your data. If you want to gain insight into the personal data processing that we do in relation to you, you have the right to request access to your data. If we receive a request for access, we may ask for additional information to ensure that we disclose the information to the right person.
Your right to rectification:
Do we not have your latest information or do we process incorrect information about you? Then you can request that your personal information be corrected.
Your right to deletion and restriction:
You have the right to request that your personal data is deleted or restricted, e.g. if you believe that your personal data is being processed in violation of applicable law.
Your right to object to our processing (including the right to object to direct marketing):
You have the right to object to our treatment (eg the treatment based on our legitimate interests). Your personal data may not be processed for direct marketing if you object to such processing. If you object to our direct marketing, we will stop all forms of mailing to you.
Your right to revoke a given consent:
Have you given consent to any treatment we perform? In that case, you have the right to revoke it at any time. When you revoke your consent, we will not collect new information about you for the purpose for which your consent was intended, but we still have the right to process the information we collected about you before you revoked your consent. If there is no other legal basis that requires us to save the data, we will delete it.
Your right to data portability:
For the processing that we perform based on our agreement with you or if you have given your consent to a certain processing, you can request that the information you have provided be transferred to another personal data controller (so-called data porting).
Your right to be able to lodge a complaint with the supervisory authority:
If you believe that we handle your personal data incorrectly, you also have the right to submit your complaint to the Data Inspectorate / Integrity Protection Authority.
How do I exercise my rights?
If you want to exercise any of your rights, you are welcome to contact our customer service. You can reach us by phone 0114 276 0707 or email firstname.lastname@example.org